Hotpot Queen Terms of Service

Last updated: 2026-04-19 Version: 1.0

These Terms of Service (“Terms”) govern your access to and use of the Hotpot Queen website, products, content, and services, which are operated by Nifty Napkin Inc, a Washington corporation, doing business as Hotpot Queen (“Hotpot Queen,” “we,” “us,” or “our”).

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree, do not use our website or services.

1. Eligibility and Permitted Use

You may use our website only if you are at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) and have the legal capacity to enter into binding contracts. By using our website, you represent and warrant that you meet these requirements.

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use the website in a way that could damage, disable, overburden, interfere with, or impair our website or the experience of other users.

You may not:

• use our site for unlawful, fraudulent, or abusive conduct
• attempt to gain unauthorized access to systems, accounts, or data
• scrape, copy, frame, or exploit content for unauthorized commercial purposes
• upload malicious code or otherwise interfere with the security or functionality of the site
• impersonate another person or misrepresent your affiliation
• use automated tools, bots, or scripts to access, query, or interact with our website in a manner that imposes an unreasonable load on our infrastructure or circumvents any security measure
• engage in any conduct that violates applicable federal, state, provincial, or local law, including export-control laws and regulations

Hotpot Queen ships to addresses in the United States and Canada. You represent that you are ordering for personal or household use and not for unauthorized resale or distribution.

2. Products and Availability

We display our product descriptions, images, and information as accurately as possible. Product descriptions, images, colors, and packaging on our website are presented in good faith based on the best information available at the time of publication. However, we do not guarantee that every such description will always be complete, current, or error-free, and we reserve the right to correct errors and inaccuracies at any time. This accuracy disclaimer does NOT apply to ingredient lists, allergen statements, or dietary attribute claims (such as “vegan,” “gluten-free,” or “no MSG”) appearing on our product pages and product labels. Those claims are made as accurate affirmative representations and are governed by FDA labeling requirements and the law of your state of residence. Products may be changed, discontinued, or updated at any time without notice. Availability may be limited. We reserve the right to limit quantities per household or order. Certain products may not be available in all regions.

3. Pricing and Orders

Prices are shown in U.S. dollars unless otherwise stated. We reserve the right to change pricing, product assortment, promotions, and shipping charges at any time.

Your order is an offer to purchase. We reserve the right to accept, reject, limit, or cancel any order for reasons including inventory availability, suspected fraud, pricing or listing errors, suspected reseller activity, or other business reasons.

If we cancel an order after payment has been authorized or collected, we will issue a refund to the original payment method in accordance with our Refund Policy at https://hotpotqueen.com/policies/refund-policy.

4. Shipping, Refunds, and Support

Shipping estimates, processing times, and delivery timeframes are addressed in our Shipping Policy. Refunds and issue-resolution standards are addressed in our Refund Policy.

If there is any conflict between a promotional statement and our formal Shipping Policy or Refund Policy, the formal policy will control unless expressly stated otherwise.

For general customer service questions, contact us at hello@hotpotqueen.com. For legal notices and dispute-related communications, use legal@hotpotqueen.com as described in § 19.

5. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. You agree to provide accurate, current, and complete information at registration and to update that information promptly if it changes.

You must notify us immediately at hello@hotpotqueen.com if you become aware of any unauthorized access to or use of your account. We will not be liable for any loss or damage arising from your failure to safeguard your credentials or from unauthorized use of your account that occurs before you notify us.

We reserve the right to suspend or terminate accounts that are inactive for an extended period, used in violation of these Terms, or associated with suspected fraudulent activity, with or without prior notice.

6. Promotions, Discounts, and Loyalty Programs

From time to time we may offer promotions, discount codes, rewards, loyalty perks, referral credits, or limited-time offers. Unless expressly stated otherwise:

• offers cannot be redeemed for cash or applied to previous orders
• offers may not be combined with other promotions or discount codes unless the offer expressly permits stacking
• offers may be limited by time, quantity, customer status, geography, product category, or minimum-order eligibility
• we may modify, suspend, or discontinue promotional offers at any time, with or without notice, and without liability
• suspected misuse, fraud, manipulation, or abuse of any promotional program may result in cancellation of the relevant offer, adjustment or cancellation of the associated order, forfeiture of credits, or suspension or termination from the rewards or promotional program
• discount codes and promotional credits are non-transferable and have no cash value unless expressly stated

Fortune-related discount codes are subject to the additional terms disclosed in the Fortune Flow experience at the time the code is generated, including any minimum-subtotal requirement.

If any current or future loyalty, rewards, or promotional program involves automatic renewal, recurring charges, or subscription mechanics, the auto-renewal disclosures required by applicable law — including Cal. Bus. & Prof. Code § 17602 (California Automatic Renewal Law) and the federal Restore Online Shoppers’ Confidence Act (ROSCA, 15 U.S.C. § 8401 et seq.) — will be presented separately at the time of enrollment and will govern and control over this section with respect to the auto-renewal-specific terms.

7. Intellectual Property

All content on the Hotpot Queen website, including text, product names, branding, logos, graphics, images, videos, designs, page layouts, and other materials, is owned by Hotpot Queen or its licensors and is protected by intellectual property laws.

Except as expressly permitted in writing, you may not copy, reproduce, distribute, modify, publish, display, create derivative works from, or exploit our content, trademarks, or brand assets.

The Hotpot Queen name, logo, and all related product names, trade dress, and brand assets are trademarks or trade dress of Nifty Napkin Inc. Nothing in these Terms grants you any right or license to use our trademarks, trade dress, or brand assets without our prior written consent. Unauthorized use of our trademarks or brand assets may constitute trademark infringement, unfair competition, or other violations of applicable law.

8. User Submissions

If you submit reviews, feedback, suggestions, photos, testimonials, social content, or other materials to us, you grant Hotpot Queen a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, publish, display, adapt, and distribute that content in connection with our business, marketing, and operations, subject to applicable law.

You represent that you have the rights needed to submit that content and that it does not violate any third-party rights or applicable law.

We are not obligated to publish, display, or retain any submission, and we may remove any submission at any time in our sole discretion. You acknowledge that submissions are non-confidential and non-proprietary, and that we have no obligation to treat them as confidential. We will not pay you for any submission. If you submit feedback or suggestions regarding improvements to our products or services, we may use that feedback without any obligation to compensate you, acknowledge you, or keep it confidential.

9. Third-Party Services

Our website may integrate with or link to third-party services, websites, tools, or platforms, including Shopify (our ecommerce platform), payment processors, shipping carriers, analytics providers, and advertising networks. We are not responsible for the content, policies, privacy practices, or actions of third parties. When you interact with a third-party service through our website, you are subject to that third party’s own terms and privacy policy, not ours. We do not endorse any third-party website or service by linking to it. Any transactions or interactions you have with third parties are solely between you and that third party.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

Notwithstanding the foregoing, implied warranties that cannot be disclaimed under applicable law — including the implied warranty of merchantability applicable to consumer goods under Cal. Civ. Code § 1792 (Song-Beverly Consumer Warranty Act), and any similar non-disclaimable warranties under the law of your state of residence — are not disclaimed to the extent such disclaimer is prohibited by law. Where such warranties apply, they are limited in duration to the shortest period permitted by applicable law.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOTPOT QUEEN AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE, YOUR PURCHASE OF PRODUCTS, OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE, PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO HOTPOT QUEEN FOR THE RELEVANT ORDER GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU.

In particular, consumers in New Jersey (under the New Jersey Consumer Fraud Act, N.J.S.A. 56:8-1 et seq.) and Massachusetts (under Mass. Gen. Laws ch. 93A) may have additional rights under applicable state consumer-protection statutes that these limitations do not affect.

12. Indemnification

You agree to defend, indemnify, and hold harmless Hotpot Queen and its parent, affiliates, subsidiaries, officers, directors, employees, agents, licensors, suppliers, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your misuse of the website, products, or services; (c) your infringement of any third-party intellectual property, privacy, or other right; (d) any content or materials you submit to or through the website; or (e) your violation of any applicable law or regulation. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

To the extent permitted by applicable law, Hotpot Queen will defend, indemnify, and hold you harmless from any third-party claims arising solely from Hotpot Queen’s own gross negligence, willful misconduct, or material breach of these Terms. This indemnification does not limit any right to attorneys’ fees you may have under applicable law, including under Cal. Civ. Code § 1717 (mutual attorneys’ fees doctrine) or any applicable statute that provides for fee-shifting to a prevailing consumer.

13. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law principles, except that nothing in these Terms limits a consumer’s statutory rights under the California Consumer Legal Remedies Act (Cal. Civ. Code § 1750 et seq.), the California Unfair Competition Law (Cal. Bus. & Prof. Code § 17200 et seq.), the California Consumer Privacy Act / California Privacy Rights Act (Cal. Civ. Code § 1798.100 et seq.), the Telephone Consumer Protection Act (47 U.S.C. § 227), or any other applicable state consumer-protection statute that provides greater rights to the consumer than Washington law.

California residents may exercise rights under the CCPA/CPRA as described in our Privacy Policy at https://hotpotqueen.com/policies/privacy-policy and on our Privacy Choices page at https://hotpotqueen.com/pages/privacy-choices.

14. Dispute Resolution

14.1 Scope of Arbitration

Except as provided below, any claim, dispute, or controversy arising out of or relating to these Terms, the Hotpot Queen website, products, purchases, refunds, returns, shipping disputes, account matters, customer-support interactions, promotions, warranties, advertising, the Fortune Readings feature, privacy practices, or the relationship between you and Hotpot Queen (each, a “Claim”) shall be resolved through binding individual arbitration instead of litigation in any court.

This arbitration agreement covers, without limitation, Claims arising under consumer-protection statutes, false-advertising laws (including Cal. Bus. & Prof. Code § 17500), the CCPA/CPRA, the CLRA (Cal. Civ. Code § 1750 et seq.), the UCL (Cal. Bus. & Prof. Code § 17200 et seq.), the Magnuson-Moss Warranty Act, product-liability theories, and common-law claims (fraud, negligence, misrepresentation, breach of contract, breach of implied warranty).

SMS Claims. Any Claim specifically relating to the Hotpot Queen SMS marketing program is governed by the arbitration clause in § 11 of our SMS Terms, available at https://hotpotqueen.com/pages/sms-terms. Where a Claim involves both SMS and non-SMS matters, both arbitration clauses apply; in the event of conflict, the SMS Terms arbitration clause controls for SMS-specific issues.

Public injunctive relief. Notwithstanding the foregoing, and consistent with McGill v. Citibank, N.A. (2017) 2 Cal.5th 945, nothing in this arbitration agreement prevents you from seeking public injunctive relief — that is, injunctive relief that would benefit the general public — in a court of competent jurisdiction. Any such public-injunctive-relief claim is severable from any arbitrable Claim and shall proceed in court; all other Claims remain subject to arbitration. The arbitration of all other Claims shall not be stayed pending resolution of the public-injunctive-relief claim.

Delegation. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. The JAMS rules referenced in § 14.2 are incorporated by reference for purposes of this delegation, and this delegation constitutes a clear and unmistakable agreement to arbitrate gateway questions of arbitrability under Henry Schein, Inc. v. Archer & White Sales, Inc. (2019) 586 U.S. 63.

14.2 Arbitration Procedure

Administrator. Arbitration shall be administered by JAMS under the JAMS Comprehensive Consumer Arbitration Rules and Procedures in effect at the time of filing (available at www.jamsadr.com), except as modified by these Terms. For disputes with an amount in controversy not exceeding $250,000, the parties may jointly elect the JAMS Streamlined Arbitration Rules. The JAMS Consumer Minimum Standards apply in all consumer arbitrations.

Seat and hearing. If you elect in-person proceedings, the hearing shall be held in the county of your residence or Spokane, Washington, at your election. You may also elect telephonic or video proceedings from any location; in that case no travel to Spokane is required. If we (Hotpot Queen) elect in-person proceedings, the hearing shall be held in Spokane, Washington, unless the arbitrator directs otherwise to accommodate accessibility or undue hardship. The arbitrator’s award is final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Arbitration fees. Hotpot Queen will pay all JAMS filing, administrative, case-management, and arbitrator fees for any consumer-initiated arbitration, except that the consumer shall pay an initial filing fee not to exceed $250 (or the then-current JAMS consumer filing fee if lower). Each party bears its own attorneys’ fees and costs unless an applicable statute or the arbitrator’s award requires otherwise.

Mass arbitration. If one hundred (100) or more similar arbitration demands are filed against Hotpot Queen arising from the same or substantially similar facts or legal theories within any one hundred-twenty (120) day period, JAMS Mass Arbitration Procedures shall apply. The parties agree to cooperate in good faith on a bellwether schedule and batched administrative-fee arrangement as provided under those procedures.

14.3 Small-Claims Court Carve-Out

Either party may bring any individual Claim that falls within the jurisdiction of a small-claims court in the appropriate small-claims court of competent jurisdiction, in lieu of arbitration. This election is available only for individual Claims and does not permit class or representative proceedings.

14.4 Class-Action Waiver

ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY. NEITHER PARTY MAY PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING OF ANY KIND, WHETHER AS A NAMED PLAINTIFF, CLASS MEMBER, OR OTHERWISE.

The arbitrator has no authority to consolidate the claims of two or more individuals or to otherwise preside over any form of class, collective, consolidated, or representative proceeding. To the extent any claim arises under the California Private Attorneys General Act (Cal. Lab. Code § 2698 et seq.), individual PAGA claims are subject to this arbitration agreement; any non-individual (representative) PAGA claims are severed from this waiver and may proceed in a court of competent jurisdiction, consistent with Viking River Cruises, Inc. v. Moriana (2022) 596 U.S. 639.

THIS WAIVER IS A CONDITION OF THIS ARBITRATION AGREEMENT AND IS NOT SEVERABLE FROM IT: IF A COURT OF COMPETENT JURISDICTION HOLDS THIS WAIVER INVALID OR UNENFORCEABLE AS APPLIED TO A PARTICULAR CLAIM, THE ENTIRE ARBITRATION AGREEMENT IN § 14 IS VOID AND UNENFORCEABLE AS TO THAT CLAIM ONLY, AND THAT CLAIM SHALL PROCEED IN A COURT OF COMPETENT JURISDICTION. ALL OTHER CLAIMS REMAIN SUBJECT TO ARBITRATION. ALL OTHER PROVISIONS OF THESE TERMS OUTSIDE § 14 REMAIN IN FULL FORCE AND EFFECT. THE PUBLIC-INJUNCTIVE-RELIEF CARVE-OUT IN § 14.1 IS SEVERABLE FROM THIS CLASS-ACTION WAIVER AND SURVIVES INDEPENDENTLY.

14.5 Pre-Arbitration Informal Resolution

Before initiating arbitration, the claimant must send written notice to the other party describing the Claim and the specific relief sought. Notice to Hotpot Queen must be sent to legal@hotpotqueen.com with the subject line “TOS DISPUTE NOTICE” and must include: (a) your full name; (b) your mailing and email address; (c) a clear description of the Claim and the specific facts you believe support it; and (d) the specific relief and damages you are seeking. The parties shall have thirty (30) days from delivery of such notice to attempt to resolve the dispute informally before either party may file for arbitration. This informal-resolution requirement is a condition precedent to arbitration.

CLRA pre-suit demand. For Claims arising under the California Consumers Legal Remedies Act (Cal. Civ. Code § 1750 et seq.), the 30-day pre-suit demand requirement of Cal. Civ. Code § 1782 — which requires notice by certified or registered mail, return receipt requested, to the entity’s mailing address set forth in § 21 — applies in addition to this informal-resolution process and is not satisfied by electronic notice alone.

14.6 Arbitration Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@hotpotqueen.com with the subject line “TOS ARBITRATION OPT-OUT” within thirty (30) days of the date you first accept these Terms (i.e., the date of your first purchase or first use of the website following the “Last updated” date above). Your opt-out notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. Hotpot Queen will acknowledge receipt within five (5) business days; if you do not receive acknowledgment before your opt-out period expires, contact legal@hotpotqueen.com. Opting out does not affect any other right or obligation under these Terms.

14.7 Severability of Arbitration Agreement

If any provision of § 14 other than § 14.4 is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions of § 14 shall continue in full force. Section 14.4 is not severable as provided above.

15. Severability

If any provision of these Terms (other than § 14.4 as specified therein) is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible, and the validity and enforceability of the remaining provisions shall not be affected. Any invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely approximates the intent and economic effect of the original provision. The parties acknowledge that they would have agreed to the remaining provisions even without the invalid or unenforceable provision.

16. Force Majeure

Hotpot Queen shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of God, acts of government or regulatory authority, pandemics or public-health emergencies, supply-chain disruptions, labor disputes or work stoppages, carrier failures, power or utility outages, internet or hosting-service outages, or cyberattacks. In such circumstances, Hotpot Queen’s obligations are suspended to the extent necessary and for as long as the force majeure condition continues.

17. Entire Agreement; No Waiver

These Terms, together with the following companion policies, constitute the entire agreement between you and Hotpot Queen with respect to your use of our website, products, and services, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written:

• Privacy Policy, at https://hotpotqueen.com/policies/privacy-policy
• SMS Terms, at https://hotpotqueen.com/pages/sms-terms
• Refund Policy, at https://hotpotqueen.com/policies/refund-policy
• Shipping Policy, at https://hotpotqueen.com/policies/shipping-policy
• Privacy Choices, at https://hotpotqueen.com/pages/privacy-choices
• Cookie Policy, at https://hotpotqueen.com/pages/cookie-policy

No waiver of any provision of these Terms shall be effective unless in writing and signed by Hotpot Queen. No failure or delay by Hotpot Queen in exercising any right under these Terms shall operate as a waiver of that right.

18. Assignment

Hotpot Queen may assign these Terms, in whole or in part, at any time without notice to you. You may not assign or transfer these Terms or any rights or obligations hereunder without Hotpot Queen’s prior written consent, and any purported assignment without such consent is void.

19. Notices

Legal notices to Hotpot Queen must be sent to legal@hotpotqueen.com or by mail to: Nifty Napkin Inc (DBA Hotpot Queen), 522 W Riverside Ave Ste 8149, Spokane, WA 99201. Electronic notice to Hotpot Queen is deemed given upon delivery to the designated email address. Hotpot Queen may provide notices to you via the email address associated with your account, via SMS (where you have provided consent), by posting a notice on the website, or by displaying a notice on your account page. Notices to you via email or SMS are deemed given upon transmission; notices posted on the website are deemed given upon posting.

You are responsible for maintaining a current and valid email address in your account. Hotpot Queen is not responsible for notices that fail to reach you because you have not provided a current email address or because your email provider blocks or filters our messages. If a notice to you is required by law to be in writing and electronic notice does not satisfy that requirement, we will provide notice by mail to the address associated with your account or order.

20. Changes to These Terms

We may update these Terms from time to time. For changes to §§ 1–13 and §§ 15–22, the revised Terms take effect on the “Last updated” date shown at the top of this page; your continued use of our website or services after that date constitutes acceptance of the revised Terms.

Changes to § 14 (Dispute Resolution). Material changes to § 14 require affirmative re-consent. Hotpot Queen will notify you by email or prominent on-site notice at least thirty (30) days before the effective date of any material change to § 14. During that 30-day window you may opt out of the revised § 14 by following the opt-out procedure in § 14.6. If you do not opt out, the revised § 14 applies to Claims arising after the effective date. Claims that arose before the effective date of the revision remain governed by the version of § 14 in effect when those Claims arose.

If Hotpot Queen fails to provide the 30-day advance notice required by this section for any material change to § 14, the prior version of § 14 shall continue to govern all claims that arise out of facts occurring before the effective date of the purportedly revised § 14, regardless of any later-posted version of these Terms.

21. Contact Us

Nifty Napkin Inc (DBA Hotpot Queen) 522 W Riverside Ave Ste 8149 Spokane, WA 99201

Dispute and legal notices: legal@hotpotqueen.com

General customer inquiries: hello@hotpotqueen.com

22. Fortune Readings for Entertainment Only

Fortune Readings for Entertainment Only. Fortune Readings are provided for entertainment and personal reflection only. They are not medical, health, wellness, or therapeutic advice. Consult a qualified professional for any actual health concern. The general accuracy disclaimer in § 2 does not apply to Fortune Readings; § 22 governs Fortune Reading content exclusively.