To place an order on our website, simply navigate to the product you wish to purchase and click on the "Add to Bag" button. Once you have added all of the products you want to your cart, click on the shopping cart icon in the top right corner of the page and follow the prompts to complete your purchase.

We understand that sometimes plans change, and we try our best to accommodate modification or cancellation requests. If you need to make changes to your order, please contact our customer service team as soon as possible. Keep in mind that once your order has been shipped, we are unable to make any changes or cancellations.

We typically process and ship orders within 1-2 business days of receiving them. Shipping times vary depending on your location and the shipping method you choose at checkout. Once your order has shipped, you will receive a confirmation email with tracking information.

We accept a variety of payment methods, including major credit cards and other forms of digital payment via Shop Pay. You can select your preferred payment method during the checkout process.

You can track your order by clicking on the tracking link provided in the shipping confirmation email we sent you. If you did not receive a tracking link, please contact our customer service team for assistance.

If your order has not yet been shipped, we may be able to update the shipping address for you. Please contact our customer service team as soon as possible with the updated address information. Keep in mind that we cannot guarantee that the address can be changed, as orders are processed quickly to ensure timely delivery.

You know what they say, sometimes you have to spend money to make money. And in this case, sometimes you have to pay for shipping to get the perfect product. However, if there's an issue with your order that's our fault, we'll cover the shipping cost for you. So, if you need to return something because of our mistake, we'll make sure you don't have to spend a dime. No, I'm not superstitious, but I'm a little stitious.

Well, let me tell you, we're not in the business of making you feel stuck with something you don't love. If you're not satisfied with a product you've opened and used, we still want to make it right. Please contact our customer service team within 14 days of receiving your shipment to request a return, and we'll work with you to either replace the item or issue a refund. That's what she said.

Our products may be ridiculously good-looking, but they're also ridiculously affordable. And with our regular discounts and promotions, you can stock up on all your favorite flavors without breaking the bank. Who knew being this good-looking could be so budget-friendly?

We're not saying that our products will turn you into a celebrity chef overnight, but the rumor is that they're pretty darn delicious. And who knows, with a little bit of practice and a lot of passion, you might just surprise yourself and become the next big thing in the food world. Stranger things have happened!

Yes, we're proud to say that many of our products are gluten-free. Our Chongqing Chili Crisp and Wild Mushroom Chunky Chili Sauce, for example, were tested for allergens by SGS and are both free from gluten-containing ingredients and can be enjoyed by those with gluten sensitivities or celiac disease. It's like the "Casual Friday" of condiments - relaxed, easy-going, and accessible to all.

Vegan-friendly? Are you kidding me? Our Wild Mushroom Chunky Chili Sauce and Chongqing Chili Crisp Sauce are so good, they could make a carnivore reconsider their life choices. We use only the freshest, highest-quality ingredients to create sauces that are bursting with umami-rich flavors and complex heat. And, we never sacrifice taste for dietary restrictions. So, whether you're vegan or not, give them a try and let your taste buds be the judge. Trust me, you'll be saying "It's bloody delicious!" in no time.

Hey there, spice fiends! If you're brave enough to take on the Hotpot Queen lineup, you're in for a wild ride. But don't worry, we won't judge you if you start sweating and crying like a baby. We've all been there.

Our sauce is not for the faint of heart - it's got some serious heat that will leave your taste buds tingling. And if that's not enough, we've added Sichuan Peppercorns to the mix for a numbing sensation that will blow your mind.

But hey, we understand that not everyone can handle the heat. That's why we're working on some secret projects for those who prefer milder flavors. It's like a secret menu, but without the need for a password.

In the meantime, if you're up for the challenge, grab a Hotpot Queen flavor grenade and show us what you're made of. Just be warned, it's not for the weak. But if you can handle it, you'll feel like a superhero - or at least, like me after a few too many tacos.