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Hey hotpot fam! We know you're here for some spicy goodness, but before you chow down on our Chongqing Chili Crisp and other mouthwatering treats, let's talk about our policies. We're not trying to bore you with legal mumbo jumbo or make you feel like you need a law degree to understand our rules. We just want to be upfront and honest about how we do business and what we stand for.

So what exactly are these policies we're talking about? We've got a Privacy Policy to keep your personal info safe, a Shipping Policy to make sure your orders get to you ASAP, and a fair Return Policy to make things right if something's not quite to your liking. And because we value your privacy and rights, we've also got a Cookie Policy and a California Consumer Privacy Act (CCPA) notice for our Cali customers.

Now we know reading policies isn't exactly thrilling, but at Hotpot Queen, we're all about transparency and fairness. We want you to feel confident shopping with us, knowing that we're not trying to pull any funny business. So go ahead and check out our policies if you're curious, and if you have any questions, we're here for you.


Look, we know your personal info is precious. That's why we've got a Privacy Policy to keep it safe and sound. We're not going to share your deets with just anyone, and we've got safeguards in place to make sure everything stays confidential. We might need to collect some info from you when you make a purchase or create an account, but we'll only use it to process your order or provide you with the best possible experience on our website. We won't sell or rent your info to third parties, and we'll only share it with trusted partners who need it to fulfill your order or improve our services. We're committed to protecting your privacy and keeping your info secure.


We know, we know, terms and conditions can be a snooze. But our Terms of Service are actually pretty straightforward. We've got some rules for using our website and services, and we just want to make sure everyone's on the same page. By using our website and services, you agree to follow our rules and guidelines, including things like not using our website for illegal purposes or copying our content without permission. We reserve the right to make changes to our Terms of Service at any time, but we'll let you know if anything major happens. We want to create a safe and fair environment for all our customers and users, and our Terms of Service help us do just that.


We get it, you want your spicy sauce fix as soon as possible. That's why we've got a Shipping Policy to make sure your orders get to you in a timely and efficient manner. We'll do our best to get your goodies to you ASAP. When you place an order with us, we'll let you know when to expect your package and provide you with tracking info so you can keep an eye on it. We offer a range of shipping options to suit your needs and budget, and we're always looking for ways to improve our shipping process. If there are any delays or issues with your order, we'll let you know as soon as possible and work with you to find a solution. Your satisfaction is our top priority, and we want you to enjoy your Hotpot Queen experience from start to finish.


Hey, sometimes things don't go as planned. That's where our Return Policy comes in. If you're not happy with your order for any reason, just let us know and we'll make it right. We want you to be completely satisfied with your Hotpot Queen experience. Our Return Policy outlines the steps you need to take to initiate a return, and we're happy to answer any questions you have along the way. We accept returns for most products within a certain timeframe, and we'll issue a refund or replacement depending on the circumstances. We want to make the return process as painless as possible, so you can shop with confidence knowing that we've got your back.


Alright, listen up y'all! This policy is all about our partnerships with eCommerce resellers who are authorized to sell Hotpot Queen products online. We take our brand seriously, and we want to make sure that our resellers are providing the same high-quality products and customer service that we offer on our own website. Our policy spells out the rules and guidelines that our resellers must follow, including our brand standards, pricing, and other requirements. We work closely with our resellers to make sure that they're complying with our policies and giving their customers the best possible experience. If you're an eCommerce reseller interested in working with us, check out our Online Sellers Policy to learn more about our requirements and guidelines. We're excited to work with you and bring Hotpot Queen products to even more customers online.


Alright, let's talk cookies. Not the kind you eat, but the kind that help us make our website work better for you. Our Cookie Policy explains what cookies are, how we use them, and what choices you have when it comes to them. We use cookies to improve your browsing experience and to personalize your interactions with our website. We also use them to analyze how our website is performing and to improve our marketing efforts. We respect your privacy, and we want you to know that you have control over how cookies are used on our website. If you want to learn more about cookies and how to manage them, check out our Cookie Policy.


Hey, Californians! This one's for you. Our California Consumer Privacy Act (CCPA) Policy outlines how we protect your privacy and your rights under the CCPA. The CCPA gives California residents certain rights when it comes to their personal information, such as the right to know what information we collect and how we use it, the right to request that we delete your information, and the right to opt out of the sale of your information. We take your privacy seriously, and we want to make sure that you understand your rights and how to exercise them. If you're a California resident and want to learn more about how we protect your privacy under the CCPA, check out our CCPA Policy.